COVID-19 Update for Patients

June 25, 2020 - Reopening for office visits 7/6/2020

See our 3-Step Office Entry Process

Our main office at 52 Tom Miller Rd is REOPENING for in-person visits starting July 6, 2020. We will continue to see stable patients or high risk patients via telemedicine video visits. Please call our main number at 518-324-4000 it you need to confirm your appointment. We have taken steps to make your visit to our office safe for you and our staff. Please note the following important guidelines and instructions

  • If you have had a change in insurance or address please communicate those changes with our staff by phone before your visit.
  • If you have a temperature over 100.4, cough, new shortness of breath, muscle aches or sore throat please call us first before your appointment. We will likely need to reschedule you. (We do not provide COVID-19 testing here at our office).
  • If you have been told to quarantine by public health we will also reschedule your appointment
  • YOU MUST WEAR A MASK to your appointment
  • One visitor per patient
  • When you arrive please follow our 3-step check in process in our entrance (vestibule) before you come to the reception desk. DO NOT WALK DIRECTLY INTO OFFICE TO OUR FRONT DESK.
  • Our 3-step process is very simple
    1) answer a few questions, 2) Check your temperature, 3) Sanitize your hands and ensure mask is on (visitor must have mask as well).
  • Please use our TOUCHLESS handicap door openers
    (REMEMBER, The less you touch, the less risk of COVID exposure)

Managing COVID-19 at home (April 9, 2020)

Our medical team at NNH led by Harvey I. Hurwitz, MD (internist) has put together a home protocol for patients with suspected or proven COVID-19. Please CLICK HERE to read in PDF format.

March 19, 2020 - update

Our main office at 52 Tom Miller Rd is currently CLOSED FOR ROUTINE OFFICE VISITS. However, while the front door is locked our committed staff is inside handling calls, refills and furthermore our providers are performing TeleKidney visits for all patients that still need to be seen. Please call our main number at 518-324-4000 to schedule a TeleKidney visit. Our team is focusing on our community need for hospital based kidney care and the care of our dialysis patients who can not quarantine and must come to our outpatient dialysis centers. All of our patients are important but in these times Triage is critical to maximize our efforts. We truly appreciate your understanding during these challenging times.

Overview

For the most up to date summary on the basics of Coronavirus Disease 2019 (COVID-19) - please click the following link:

About Coronavirus Disease 2019 (COVID-19)

Testing

As of March 14, 2020 there is NO TESTING through any of the primary care or specialty offices. The only testing available will be through CVPH and they are setting up a testing site that will be outside of the hospital. We are unable to perform any testing for respiratory illness including COVID-19 at Northern Nephrology.

Symptoms

Watch for the following symptoms:
1) Fever (over 100.4)
2) Cough
3) Shortness of breath

These symptoms can appear 2 to 14 days after exposure.

Call your primary doctor if...

If you think you have been exposed to COVID-19 and develop symptoms, such as cough, fevers or difficulty breathing call your healthcare professional for medical advice. Avoid going to your primary doctor's office if you have these symptoms. If you do go to their office for evaluation you should call them from the parking lot prior to entering for a plan. Some will do flu or other testing right outside of their office.

Kidney patients without symptoms


For the moment I'm asking my chronic kidney disease patients who are NOT ON DIALYSIS to avoid exposure as the main method of prevention. This virus spreads person-to-person. Please call our office to reschedule "routine visits" so you can avoid unnecessary exposure. If you need to be "seen" we can arrange a TELEKIDNEY VISIT. We can also manage your refills and most other needs by phone or TELEKIDNEY VISIT.

Take steps to protect yourself:

  • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
  • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with people who are sick
  • Put distance between yourself and other people if COVID-19 is spreading in your community. This is especially important for people who are at higher risk of getting very sick.

Take steps to protect others:

  • Stay home if you are sick, except to get medical care.
  • Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow.
  • Throw used tissues in the trash.
  • Immediately wash your hands with soap and water for at least 20 seconds. If soap is not readily available, clean your hands with a hand snaitizer that contains at least 60% alcohol.
  • If you are sick: You should wear a facemask when you are around other people (e.g., sharing a room or vehicle) and before you enter a healthcare provider's office. If you are not able to wear a facemask then you should do your best to cover your coughs and sneezes, and people who are caring for you should wear a facemask if they enter your room.
  • If you are NOT sick: You do not need to wear a facemask unless you are caring for someone who is sick. Facemasks may be in short supply and they should be saved for caregivers.
  • Clean AND disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.
  • If surfaces are dirty, clean them: Use detergent or soap and water prior to disinfection.

Main Office

Northern Nephrology & Hypertension
52 Tom Miller Road
Plattsburgh, NY 12901
Phone: (518) 324-4000
Fax: (518) 324-4001

Office Hours: Mon-Fri 9AM-5PM

All Rights Reserved © 2019 Northern Nephrology & Hypertension